FAQ
General
How soon can I start to wear my baby in the Carrier?
Recommended for babies and toddlers ages 2–24 months. Fits most babies weighing 7–35 lbs (meets ASTM F2236 standard safety test for carriers rated 7–35 lbs). Always be aware of your baby’s readiness to babywear: consider not only weight but also overall size, height, and development. A carrier may have a minimum weight capacity; however, your newborn may not yet be big enough to meet the recommended positioning. For example, your baby’s head and face should always be visible with airways uncovered and the lowest part of the earlobe above the neck panel.
What's the weight limit for wearing my baby in the Carrier?
7-35 lbs (meets ASTM F2236 standard test for 7-35lbs)
Always be aware of your baby’s readiness to babywear: consider not only weight but also overall size, height, and development. A carrier may have a minimum weight capacity; however, your newborn may not yet be big enough to meet the recommended positioning. For example, your baby’s head and face should always be visible with airways uncovered and the lowest part of the earlobe above the neck panel.
How do I use the Baby Carrier?
Visit our instructional page for tutorial videos or to download instructions
What positions can the Carrier be worn in?
FRONT INWARD, FRONT OUTWARD FACING & BACKPACK
FRONT INWARD
Recommended for babies and toddlers ages 2–24 months. Fits most babies weighing 7–35 lbs (meets ASTM F2236 standard safety test for carriers rated 7–35 lbs). Always be aware of your baby’s readiness to babywear: consider not only weight but also overall size, height, and development. A carrier may have a minimum weight capacity; however, your newborn may not yet be big enough to meet the recommended positioning. For example, your baby’s head and face should always be visible with airways uncovered and the lowest part of the earlobe above the neck panel.
FRONT, OUTWARD FACING*
(only for babies 6 months+ who can sit up independently, and are tall enough for chin to clear the head support panel)
*Best for shorter periods of wear time, up to 20 minutes. Always turn baby inward when sleeping.
BACKPACK
Only use the backpack carry portion when your baby has strong head & neck control, and is able to sit unaided(for babies who can sit up independently)
I’m having trouble using my carrier. Who can help me?
Yes! Send us an email at support@harlowbaby.co and we’ll help with personalized troubleshooting.
How do I clean my baby carrier?
- Spot clean with soft cloth & warm water is recommended where possible
- Machine wash- place carrier in provided mesh laundry bag & machine wash on cold + delicate washing cycle
- Line dry in the shade
Are soft carriers safe?
All Harlow Baby products are designed with safety at the forefront, going beyond the required industry standards for baby carriers.We believe your child’s safety should always come first.That’s why every fabric, material, and hardware choice is made with your little one’s well-being in mind. As a U.S. based company, our carriers follow strict federal regulations and are both CPSC and CPSIA compliant. Each one is rigorously tested and has passed the latest ASTM standard for soft structured infant carriers, F2236-24.
Our baby carriers have been independently tested and passed:
- 16 CFR 1226 (Safety Standard for Soft Infant Carriers)
- U.S. Code of Federal Regulations Title 16 Part 1500.48 (technical requirements for determining a sharp point in toys and other articles intended for use by children under 8 years of age)
- U.S. Code of Federal Regulations Title 16 Part 1501 -method for identifying toys and other articles intended for use by children under 3 years of age which present choking, aspiration, or ingestion hazards because of small parts
- U.S. Code of Federal Regulations Title 16 Part 1500.49 (technical requirements for determining a sharp metal or glass edge in toys and other articles intended for use by children under 8 years of age)
- U.S. Code of Federal Regulations Title 16 Part 1500.49 (technical requirements for determining a sharp metal or glass edge in toys and other articles intended for use by children under 8 years of age)
-Standard- U.S. ASTM F963-23- Flammability test of materials other than textile materials
-Standard-U.S. CFR Title 16 (CPSC Regulations) PART 1610 Flammability of clothing textile
-Standard
- Consumer Product Safety Improvement Act (CPSIA) 2008 Section 103 Tracking Labels for Children's Products
- 15 U.S.C. §2063(a)(5) (CPSA)
Consumer Product Safety Act Section 14(a) (5)
- Consent Judgment No. BG-350969 for Child Care Articles on phthalate content based on the California Proposition 65
- Consent Judgment No. BG-350969 for Child Care Articles on total Lead content based on the California Proposition 65
-Model Toxics in Packaging Legislation on toxic elements test (Toxics in Packaging Clearinghouse TPCH)
- U.S. CFR Title 16 Part 1303 total Lead content
- U.S. Consumer Product Safety Improvement Act 2008 Title I, Section 101 (15 USC 1278a)for total Lead content in surface coating
-U.S. Consumer Products safety improvement Act 2008 Title I, Section 101 (15 USC 1278a)for total lead content in substrate
-16 CFR 1130 Requirements for consumer registration of durable infant or toddler products
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
We are committed to providing you with the best possible shipping experience.
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Order Processing:
- Orders placed by 12PM PST are typically processed the same business day. Please note that processing times may vary during peak seasons or promotional periods. Orders placed Friday after 12 PM PST will be fulfilled the following week.
Shipping Rates:
- Shipping costs are calculated at checkout and are based on the weight of your order, the shipping method you choose, and the shipping destination.
- Your package may be shipped using a different shipping carrier with an equivalent service level to the one shown at checkout.
Domestic Shipping:
- We offer domestic shipping within the United States. Delivery times vary depending on your location and the shipping method chosen at checkout, but are generally within 2-10 business days.
Order Tracking
- Please ensure that your shipping address is accurate and complete. Harlow Baby is not responsible for orders shipped to incorrectly provided addresses. If you notice an error, please contact us as soon as possible.
To see our full shipping policy please refer to our shipping policy page located in the footer under quick links
What is the refund policy?
- We have a 14 day return policy, which means you have 14 days after receiving your item to request a return.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
- To initiate a return, you can contact us at support@harlowbaby.co
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.You can always contact us for any return question at support@harlowbaby.co.
To see our full refund policy please refer to our return & refund policy page located in the footer under quick links
Do you ship overseas?
Sorry we do not. We currently only offer domestic shipping within the United States.
Get in touch
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